1. Introduction

We value your privacy. Please read this Privacy Policy carefully before using the exoraw.com website operated by VOT Distribution LLC ("us," "we," or "our"). This Policy explains how we collect, use, and protect your personal information. Your access to or use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy.

2. Information We Collect

We collect and store the following information you provide to us:

• Name and institutional affiliation
• Postal and shipping address
• Billing address
• Phone number
• Email address
• Device identifier and online identifier
• Payment information (processed securely — we do not store full card numbers)
• Products purchased and order history
• Website interaction and browsing data
• Institution and research-purpose information provided during account verification

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Verify your research purchaser eligibility as required
• Communicate with you about your orders and account
• Send product and compliance updates if you have opted in
• Improve our Website and products
• Comply with legal obligations
• Prevent fraud and unauthorized transactions

4. Cookies

This Website uses cookies to analyze traffic, remember your preferences, and improve your experience. Cookies may be used for analyzing Website traffic, identifying whether you are signed in, testing content, storing preferences, and recognizing return visits. You may disable cookies in your browser settings, though this may affect Website functionality.

5. Third-Party Services

We use third-party services including BigCommerce for our store platform, a secure third-party payment processor, and shipping carriers to fulfill orders. These parties have access to your information only as necessary to perform their functions and are obligated to protect it. This Website uses BigCommerce Analytics to track and analyze interactions with our Website.

6. Research Purchaser Restriction

This Website is intended only for qualified research purchasers, such as laboratories, universities and research institutions. Our products are for laboratory and research use only and are not for human consumption. We do not knowingly collect personal information from individuals who do not meet our research purchaser eligibility requirements. If we become aware that an ineligible individual has provided us with personal information, we will delete it and cancel any associated orders promptly.

7. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security. We encourage you to use strong passwords and to protect your account credentials.

8. Your Rights

Depending on your state of residence, you may have the right to access, correct, or delete your personal information held by us. To exercise these rights or submit a privacy-related request, contact us at sales@exoraw.com. We will respond to verified requests within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Changes will be posted to this page with an updated effective date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at: